Return Policy

Returns and Refunds Policy

Thank you for shopping at Parkavecameras.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days

  • The product is in its original packaging

  • You obtained a Return Merchandise Number (RMA) from us

Products that do not meet these criteria will not be considered for return.

The following will disqualify an item from being returnable:

- Manufacturers original packaging is missing, incomplete, damaged or defaced
- Opened prerecorded media, movies, music, software, etc
- Opened expendable items batteries, discs, tapes, etc
- Missing or damaged: accessories, warranty cards, manuals, etc
- Product is not in acceptable condition for resale (scratched, damage, etc.)
- Electrical parts are not returnable if plugged in or unsealed for any reason
- Any equipment, or part of packaged item that may require contact with a human orifice, such as hats, headphones, microphones, etc
- XM Radio Receivers that have been activated are ineligible for resale and will not be eligible for return or refund
- No Returns will be accepted without a return authorization number.

-Financed products are not refundable once funding is complete.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: 855-801-0808

  • By email:

  • By visiting this page on our website:

  • We charge a twenty percent restocking fee for all returned orders.

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Parkavecameras.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Park Ave Photo is not responsible for typographical errors.

Shipping Heavy/Extra Large Items:

Products that have a weight that exceeds 75 pounds (Heavy Duty Tripods, Large Televisions, Speakers, Monitors, Stereo Systems, Bulk Orders) or with shipping dimensions too large for UPS may not qualify for promotional shipping rates calculated on the website and may require special order shipping charges. Please call for freight shipping costs.

To be issued an RMA please contact our toll free support number: (855)-801-0808

Please note all items with an RMA are subject to inspection. RMA number does not automatically validate the return until the inspection of the item is complete.

All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts, manuals, manufacturer's warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.

Package deals cannot be broken up for further discount and must be returned in full. Cancelations are not admitted once the product is labeled by our shipping depot. Cancelations before shipment must be made by phone. We will attempt to cancel but due to large volume of shipments, it is not guaranteed..

Sale items

Sale items cannot be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 855-801-0808

  • By email:

  • By visiting this page on our website:

Park Avenue Cameras
347 5th Ave
Suite 1402-522
New Yok, NY 10016